Terms and Conditions

By accepting the Terms and Conditions you agree to adhere to them whilst working together.

Upon clicking SEND you will be sent to a page then download your PDF with your name in it saying that you have signed and accepted the terms. Please keep this on hand.

The services to be provided by us under these terms and conditions are:
– Web Consulting
– Website Maintenance
– Website Hosting

– All and any support questions to go to support@urbandigitalco.com.au NOT my personal email. These emails will be read and attended to during our work hours (7am – 6pm) with them being made priority and attended to ASAP. We will not be held responsible for any delay caused by factors outside of our control.

– Upon submitting a ticket or email to support, please be as specific as possible and only send one email per request or task. This will allow us to handle your request in a more timely manner if everything is grouped together in one email.

– Third Party Plugins (those not associated or directly made by WordPress themselves such as Mailchimp, Activecampaign and any 3rd Party company or freelancer) may require tickets to be submitted to their own companies/sellers for support. Any support for these by myself or my team will incur a fee of $150 + GST Per hour.

– If we have built the website for you and you are paying for web hosting or a maintenance fee, the fee covers one hour amendments to the website each month which includes adding images, content, pages, posts or plugin updates and theme updates. (Excluding 3rd Party plugins as mentioned above) Backups and security will be maintained by Urban Digital Co for you as well and you will have full access to your backups should you need them. Anything that is out of the scope of what’s mentioned here will be approached as a new project and a quote will be put forward. Any unclaimed time (1 hour per month) does not carry forward to the next month. Invoices must be paid in a timely manner in order for amendments and support to concur.

– All/Any additional costs required to be paid to third party upon written confirmation by client should be paid upfront. Including web development or other.

– Website development will not be proceeded unless additional costs are paid

– 3rd Party plugins or themes behavior is out of our control. We cannot monitor these either but strongly encourage you to have a paid for license that means you can get free support via the creators. We are happy to advise you as what to say but take no responsibility for the creator’s actions in fixing or amending any issues. Any theme customisations or CSS amendments will have an invoice raised.

– We don’t do lock in contracts. This agreement may be terminated in writing by either party with immediate effect. You will be invoiced for any work done upto and including the date of termination.

– After hours SMS or calls will be charged a fee. After hours are the hours from and between 6pm to 7am. If website is down (eg non accessible ) the phone call is complementary and will be amended ASAP that evening. Everything else will need to have a ticket submitted and reviewed for fixing.

– Any work done by yourself on the website that leads to the website needing fixing will incur a fee of $150 + GST per hour to amend or restore of a backup.

– Upon accepting these terms of March 2019 and beyond any previous agreements become void and are replaced by these terms and conditions going forward.

– For any Freelance or Web Consulting work, a deposit of 50% will be asked for and time will be charged for accordingly at a rate of $150 + GST per hour. Upon completion of any work, the final amount will be invoiced. Any work that has being completed as per task requirements must be paid for in good faith. We understand things can happen sometimes with technology and we will do our utmost to ensure tasks are completed and working at no extra cost to agreed invoice as part of my due diligence.

– We reserve the right to change these terms at any time and without prior notice to you.

– These terms supersede all previous representations, understandings or agreements.

– These terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the Courts of Victoria.

– Payment terms are 7 days from the date of our tax invoice. Payment can be made by bank deposit or EFT. Invoices that remain unpaid for 14 days after the date of the invoice will incur interest at a rate of 2% per month of the gross amount due. If we must take action to recover our costs, you will be required to pay the cost of that action. We retain full ownership of all items relating to our services until full and final payment has been received for the services.

– Hosting Invoices must be paid in a timely manner 7 days from issue of Invoice to avoid disruption of your service. Any support tickets raised or amendments that need to be made will be done so within 24-48 hours of support ticket being issued as long as they fall within the hourly one month bracket, non payment of invoices results in no support amendments. Anything requiring extra coding or customisations will be quoted for hourly and treated as a new project and invoice.

By accepting the Terms and Conditions you agree to adhere to them whilst working together.

We look forward to working with you.